melbet ios Privacy Policy

melbet ios (referred to hereinafter as "we", "our", or "the platform") operates an online betting and casino service for users in Bangladesh. The purpose of this privacy policy is to inform you what personal information we collect when you use our website, mobile app, or any of our services, why we collect it, and how that information is processed.

We give the highest priority to user privacy. To keep your information secure, we maintain international-standard security measures including SSL encryption.

Section 1

1 Information We Collect

We collect various types of information when you create an account and use the melbet ios platform. This collection happens in two main ways — directly from you and through automated technology.

1.1 Information Collected Directly from You

• Full name, date of birth, and national ID or passport details
• Email address and mobile number
• Residential address and postal code
• Payment details required for financial transactions — such as bKash, Nagad, Rocket, Upay, or bank account numbers
• Copies of documents submitted for account verification
• Information provided when contacting the support centre

1.2 Information Collected Automatically

• IP address, browser type and version, operating system
• Device identifier (Device ID)
• Time spent on the site, pages visited, and click patterns
• Browsing information collected through cookies and similar tracking technologies
• Betting and gaming activity logs

Section 2

2 Purpose of Using Information

Collected information is used only for specific and lawful purposes. melbet ios does not sell your information to third parties under any circumstances.

2.1 Service Operation and Improvement

Your information is used to create and verify accounts, process deposits and withdrawals, resolve technical issues, and improve the overall quality of the platform.

2.2 Identity Verification and Security

We follow a Know Your Customer (KYC) process to prevent fraud, combat money laundering, and ensure account security. Verifying the information you provide is essential to this process.

2.3 Customer Support

Your communication history with our 24/7 live chat and email support team is stored so that we can assist you more effectively in the future.

2.4 Marketing and Personalised Experience

Relevant offers and notifications may be sent based on your preferences and activity. You can stop receiving these communications at any time.

2.5 Responsible Gaming

Your gaming behaviour is monitored in line with our responsible gaming guidelines, so that support can be offered if you appear to be at risk of addiction or excessive spending.

Section 3

3 Information Sharing and Disclosure

melbet ios shares your personal information with third parties only in limited and defined circumstances. We never sell your information.

1. Service Provider Partners: Necessary information may be shared with selected technology companies for payment processing, identity verification, fraud prevention, and IT infrastructure management. These companies may only use the information in accordance with our instructions.
2. Legal Obligations: We may be required to disclose information to government authorities under a court order or applicable law.
3. Corporate Changes: In the event of a company merger or acquisition, user information may pass to the relevant new authority, but the protections in this policy will remain in place.
4. With Your Consent: For any sharing beyond the above, your consent will be obtained beforehand.

Section 4

4 Cookies and Tracking Technologies

Cookies and similar technologies are used to keep our website and app running properly. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.
• Analytical Cookies: Help improve service quality by analysing site traffic and usage patterns.
• Marketing Cookies: Used to show relevant advertisements based on your interests.

4.2 Cookie Controls

You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some core functions of the platform.

Section 5

5 Data Storage and Security

melbet ios follows industry-standard security practices to keep your personal information safe.

5.1 Technical Security

• SSL/TLS encryption is used for all data transmission
• Sensitive information is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Two-Factor Authentication is available

5.2 Administrative Security

• Only authorised staff have access to personal information
• A log is kept of every access
• Staff receive regular data security training

5.3 Data Retention Period

Information is retained while your account is active and, after account closure, for as long as required by applicable law. Once the required period has elapsed, information is securely deleted.

Section 6

6 Your Rights

You have several important rights regarding your personal information, which you may exercise at any time.

To exercise these rights, send a request to the email address listed in the contact section below, or contact us via 24/7 live chat. We aim to respond as quickly as possible after receiving a request.

Section 7

7 International Data Transfers

Our technology infrastructure may operate on servers located in multiple countries. As a result, your information may be stored or processed outside Bangladesh. In such cases we ensure that applicable data protection standards are fully met.

For data transfers to third countries, we maintain strict agreements with the organisations we work with, ensuring that your information is protected in accordance with the standards set out in this policy.

Section 8

8 Protection of Minors' Data

All melbet ios services are for persons aged 21 or above only. We do not knowingly collect information from anyone under the age of 21.

Age is verified at registration and subsequently confirmed through identity documents during the KYC process. If we become aware that a minor has created an account, that account and the associated information will be deleted immediately.

Section 9

9 Policy Changes

We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent by email
• A notification will be shown when you log in to the platform
• The "Last Updated" date at the top of this page will change

Continuing to use the platform after changes take effect means you accept the updated policy. We recommend that you check this page regularly.

Our general terms of service and privacy policy complement each other. For more details, visit our FAQ section where you will find answers to many common questions.

Section 10

10 Applicable Law

This privacy policy is prepared and operated in compliance with applicable laws and regulations. Any disputes relating to data protection will be resolved in accordance with the relevant legal framework.

In processing personal information, we follow the principles of transparency and fairness, and are committed to protecting the best interests of our users.